What is mobile app reputation?
Analyzing customer feedback will help you understand what needs to improve first. If you are preparing to launch an update, information is a lifeline that helps you avoid problems in the future. By listening to your customers, you will not only correct mistakes, but build a reputation as a customer-centric brand.
In the future, consumers are more patient with errors if their opinion was taken into account before. By doing this, you encourage people to leave reviews. Positive reviews in particular, according to the Appentitive study described above, are rarely left without additional motivation.