Benefits of Customer & Brand Advocacy Campaigns

We can monitor social media to find potential brand advocates and create a database. This allows us to reach all kinds of social media users, from people who feel passionate about the brand and can recommend it to a close circle of friends and family to nano- and micro-influencers, and employ a range of strategies for working with them. Our user-generated content campaigns can include competitions or other forms of engagement that ask for customer participation and result in recognition from the brand or rewards, like discounts, certificates, or presents.

We can work with your existing customers prompting them to leave reviews on TripAdvisor, Yelp, Google, etc. to improve your reviews and ratings. We make sure we reach them at the right time and personalise the messages so that they don't sound intrusive. At the same time, we focus on handling negative feedback. Negative reviews and comments can be turned into positive ones with the right response. As part of review management campaigns you get deep analytics and reports on sentiment, main customer drivers and barriers, competitors and top-performing platforms.